Privacy Policy

This Privacy Policy explains how Givvie, Inc. ("Givvie", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use our website, mobile application, and related services (the "Service")

Givvie is a gifting platform that enables users to send digital vouchers to curated local venues. We are committed to handling your personal data carefully, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

Givvie, Inc. is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we process your data, you can contact us at: support@givvie.ai

2. Information We Collect

We collect personal data that you provide directly, as well as data collected automatically when you use the Service.

a. Information You Provide to Us

This may include:

• Full name

• Phone number

• Account details (e.g., login credentials)

• Phone number (used to verify your identity by SMS)

• Payment information (processed securely via our payment provider)

• Gift messages and recipient details

• Customer support communications
  
  Payment information is processed securely by Stripe. We do not store full payment card details on our servers.

b. Information Collected Automatically

When you use the Service, we may automatically collect:

• IP address

• Device type, browser type, and operating system

• App version

• Usage data (pages viewed, features used, time spent)

• Date and time of access

• Approximate location (based on IP or device settings)

c. Location Data

If you enable location services, we may collect location data to show nearby partner venues. You can disable location access at any time in your device settings.

3. How We Use Your Data

We process personal data for the following purposes:

• To create and manage your account

• To process and deliver gifts

• To facilitate voucher redemption at partner venues

• To process payments

• To provide customer support

• To improve and optimize the Service

• To comply with legal obligations

• To prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

• Contractual necessity – to provide the Service you request

• Legal obligation – to comply with applicable laws

• Legitimate interests – to improve our Service, prevent fraud, and ensure security

• Consent – where required (e.g., marketing communications or certain cookies)
  

You may withdraw your consent at any time where processing is based on consent.

5. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data only where necessary to provide the Service, including:

• With partner venues when you redeem a gift (e.g., name or QR code for validation)

• With payment processors such as Stripe

• With our SMS messaging provider, Twilio, solely to deliver one-time verification codes

• With analytics providers such as Google Analytics

• With service providers who support hosting, infrastructure, customer support, or technical operations

• Where required by law or legal process
  

All third-party service providers are required to process personal data in accordance with applicable data protection laws.

6. International Data Transfers

If personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission

• Transfers to countries with an adequacy decision
  
  

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Enable essential website functionality

• Analyze usage and improve performance

• Remember preferences

• Support marketing efforts (where consent is given)
  

You can manage cookie preferences via your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the Service.

8. SMS Communication

Givvie uses SMS (text messaging) for one purpose: to send one-time verification codes that confirm your identity when you sign up or log in to the Givvie app.

When you enter your phone number in the Givvie app and tap Continue, you consent to receive a single SMS verification code from Givvie at that number. The verification code is the only message we send by SMS — we do not send marketing, promotional, or bulk messages by SMS.

You can request help at any time by replying HELP to any verification SMS, or by emailing support@givvie.ai. You can opt out of future verification messages by replying STOP, although doing so will prevent future log-in via SMS.

We do not sell, rent, or share your phone number with third parties for marketing purposes. SMS messages are delivered through our messaging service provider, Twilio, solely to enable verification.

For the full SMS opt-in flow, including a screenshot of the in-app consent screen and the verbatim consent language, see our SMS Disclosure.

Standard message and data rates from your mobile carrier may apply.

9. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service

• Comply with legal obligations

• Resolve disputes

• Enforce agreements
  

When personal data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption

• Secure servers

• Access controls

• Monitoring for vulnerabilities
  

However, no method of transmission over the Internet or electronic storage is completely secure.

10. Your Rights

If you are located in the EEA or where applicable law grants you rights, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Restrict processing

• Object to processing

• Withdraw consent (where processing is based on consent)

• Request data portability

• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact: support@givvie.ai

We may request verification of your identity before fulfilling your request.

11. Third-Party Links

The Service may contain links to third-party websites or partner venues. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

12. Children’s Privacy

Givvie is intended for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. By creating an account, users self-certify that they are 18 or older.

If we become aware that we have inadvertently collected personal data from a user under the age of 18, we will take prompt steps to delete that data and close the associated account. If you believe a minor has registered, please contact us at support@givvie.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify you via email (if provided) or through a prominent notice within the Service. The “Last updated” date at the top reflects the most recent version.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to sammie@givvie.ai.

Last updated: 29 April 2026